General Terms

Terms and conditions

1. Identification of the service provider Kami

Kami
Address : 36 Louis Socquet street, 1030 Brussels (Belgium)
VAT number : 0682.692.037
Phone : 0032 495 84 14 85
Email : hello@kami-basics.com

2. Object

Kami offers products online. The customer visits the website and fills his basket with the products that he wishes to acquire. The customer will then accept the general conditions and proceed to the payment of his order via the online payment solutions available on the website. Afterwards, the customer will confirm his order. Kami will then send him the confirmation email of his order. The sales contract is concluded at the reception of the confirmation email.

Kami reserves the right of asking complementary information to the customer and refusing certain orders. Certain examples include: a minor client, litigations, inventories that do not allow order deliveries or an eventual obvious error in the product’s description or price. This list is not exhaustive. Only legally capable people can place order on the website.

3. Price information

All the prices mentioned on the website include VAT and other taxes. These prices can be modified at any moment and do not include, in such case, delivery fees. The prices paid by the customer are those mentioned in the confirmation email, unless there is an obvious mistake.

The pictures and other illustrations that present the products have no binding force and can picture products or elements not included in the indicated price.

4. Delivery terms

Kami delivers its products in Belgium and Europe. The normal delivery time is 5 to 10 working days (except any other indication on the website) and will be given as estimates only. Neither Kami or the transporter can be held responsible for the inability or delivery delay in case of unforseen and fortuitous events, adverse weather conditions or inaccuracy of the delivery address. In case of non-respect, Kami cannot be held to any compensation payment at all.

In case of delay, any damage, theft, etc. the customer can only persue the transporter.

If the customer is not present the day of delivery, a notice will be left from the transporter, with the address of the Post office where the parcel will be available during 15 days. 

 

The customer is held responsible to verify the conditions of the packaging and the content at the time of delivery. In case of claims concerning a possible defect or any sign of deterioration (missing product, damaged packaging, broken product,…) the customer has to mention his observations accompanied by a picture, at first by email to customer service hello@kami-basic.com in the following two days.

5. Payment terms

The website kami-basics.com is subject to one of the most efficient security systems at this time and allows an optimal protection of all sensitive data linked to means of payment. Kami will never have access to any bankaccount confidential information of the custormer. 

 

It is recommended to the buyer to communicate also a phone number where he can easily be reached.

6. Responsibility

Kami cannot be held responsible for a wrong use of the products or for potential modifications of the products realized by the fabricant. The responsibility of Kami will, in any case, be limited to the amount of the order and cannot be engaged for simple error that could have existed despite the attention brought to the products' presentation. Kami will never be responsible for indirect damage or following neither for a damage that was not foreseeable at the moment of the order. Nor the pictures, illustrations nor the products' documentations engage Kami. This is only indicative information. The customer engages to read carefully the product notice given by the fabricants on or in the product.

7. Personal data

Kami respects Belgium law 8th December 1992 as revised on the personal data treatment. The customer has a right to access, modification, rectification and suppression of the data that concerns him or her by contacting Kami.

Kami engages not to communicate the contact details about its clients to third parties without his or her consent.

8. Intellectual property

The name and logo of Kami as those of the enterprises indicated on the website are names and brands protected. The intellectual rights linked to the website are the exclusive intellectual property of Kami or of its co-contractors. The information on the website cannot be made public, reproduced or modified without the prior written consent of Kami, excepted for strictly personal use.

9. Proof

Emails and automatic registering systems of the website are used as proves, for instance, for the order dates and order content.

10. Litigation rules

Present online sales terms and conditions are subject to Belgian law. Parties will seek before any contentious action, a friendly agreement. The search for the friendly agreement does not interrupt the ‘brief’ delay of the legal guarantee.

Any dispute or litigation is solely under the exclusive jurisdiction of the Brussels courts.