Frequently Asked Questions

    How can I use a discount coupon or promo code?

    Throughout all the cart procedure (customer information, shipping method and payment method), you can enter a code in the discount box on the right part of your screen.

    Do you deliver abroad?

    Kami delivers in France, Germany, Luxembourg, Italy, Spain, Netherlands and Switzerland. Delivery costs vary depending on the country and weight of the package ! 

    Time of delivery is 5-10 working days.

    If you have any question about your delivery or tracking number, please send a message to hi@kami-basics.com

    What means of payments can I use?

    You have a lot of different options for your payment :

    • Bancontact/Mistercash/Maestro
    • Visa/Mastercard
    • American Express
    • Paypal

    How can I contact customer service?

    Didn't find an answer to your question? The Kami team will be happy to answer asap every day of the week!

    • Mail : hi@kami-basics.com
    • DM on Facebook : https://www.facebook.com/kamizerowaste/
    • DM on Instagram : https://www.instagram.com/kami.basics/

    Should I go zero waste?

    Definitely ! :-)