FAQ

Frequently Asked Questions

    How can I use a discount coupon or promo code?

    Throughout all the cart procedure (customer information, shipping method and payment method), you can enter a code in the discount box on the right part of your screen.

    Do you deliver abroad?

    Kami delivers in each EU country. Delivery costs may vary from €5 to €20 depending on the country.

    Free delivery for each order above €50.

    Time of delivery is 5-10 working days.

    If you have any question about your delivery or tracking number, please send a message to hello@kami-basics.com

    What means of payments can I use?

    You have a lot of different options for your payment :

    • Bancontact/Mistercash/Maestro
    • Visa/Mastercard
    • American Express
    • Paypal

    Can I return or exchange an item?

    You have up to 30 days after your purchase to exchange or return an item. Please note that for a returned, you will not be reimbursed for the delivery expenses.

    Contact our customer service at hello@kami-basics.com so we can communicate you the return procedure.

    How can I contact customer service?

    Didn't find an answer to your question? The kami team will be happy to answer asap every day of the week!

    • Per mail : hello@kami-basics.com
    • DM on Facebook : https://www.facebook.com/kamizerowaste/
    • DM on Instagram : https://www.instagram.com/kami.basics/

    Should I go zero waste?

    Definitely ! :-)