Delivery & Returns

Delivery & Returns

For any order from Belgium, delivery will be done within 4-5 working days. For return, don’t worry, you have 14 days to change your mind (excluding sales and promotions). Kami delivers also all over Europe. Below you will discover the different fees by zone so you can order without hassle.


The Kami team will do its best to send your order without delay. Unfortunately we depend on Bpost. So if you have any problems or delay, don’t hesitate and write us at hello@kami-basics.com. We will reply as soon as possible!

Delivery in Belgium

  • In Brussels : the delivery is free and will be carried by bike!
  • Outside of Brussels : € 5 shipment fee, free delivery as from € 50 purchase.

Delivery in Europe

The secured shipments will be done by Bpost. Free delivery worldwide from € 70! Please find the shipment fees per zones below:

  • Zone 1 - € 10: France, Germany, Luxembourg and the Netherlands.
  • Zone 2 - € 15: United Kingdom, Danmark, Austria, Hungary, Italy, Spain and Poland.
  • Zone 3 - € 20: Sweden, Finland, Portugal, Greece, Ireland, Czech Republic and Switzerland.
  • Zone 4 - € 25: Norway, Bulgary, Cyprus, Vatican City, Estonia, Northern Ireland, Latvia, Lithuania, Madeira (island), Malta, Monaco, Roumania, San Marino, Slovakaia, Albania, Andorra, Bosnia-Herzegovina, Croatia, Liechtenstein, Macedonia, Moldavia, Montenegro and Ukraine.

 Exchange and returns

After receiving your parcel, you have a delay of 14 days to return your purchase* (at your charge and by recorded delivery) if it doesn’t suit (excluding sales and promotions). Don’t hesitate writing us at hello@kami-basics.com if you have questions about the returns. Upon receipt of your parcel in our offices, you will be immediately reimbursed on th same bankaccount from which the payment was done. (Delay maximum 10 working days). The products have to be returned in the original packaging and in their original state.

*Kami - Rue Louis Socquet 36, 1030 Bruxelles.